There are two main drivers in the market that have already redefined and will continue to redefine the entire industry. Futureready enterprises are able to innovate to engage and satisfy customers while at the same time reducing costs. Were thinking about the future through the lens of the customer. Flexibility to provide for changing layouts and uses is an increasingly important factor, as retailers are integrating different. The securities and exchange board of india has made it mandatory for all companies to use the bank account details furnished by the depositories for any payment including dividend through electronic clearing service ecs to investors.
The leading report series on the global trends changing retail 10 actions to redefine your retail experience supported by trends perspectives from leading shopper experts across the globe retail concepts for ikea, sephora. Miller global automotive and transportation sector leader, ey future of automotive retail 3. In february 2015, 75 percent of shoppers used a mobile device to research products and comparison shop while in a retail store. Leverage the contents of the future of retail 2018 report as a framework to guide your innovation strategy to rebuild a rich and effective brick. A recent study by lippincott of more than 500 consumerfacing brands found that marketleading customer experience correlates with marketleading financial returns. The future of grocery c 2015 t n company 7 the last mile of ecommerce presents sizeable logistics and cost concerns that have not yet been solved, said dodd. In the 12 months since, that bar has been raised higher still but customer expectations are really just part of the story for retailers in 2015. While previously a purely moneymaking entity, the industry has brought social responsibility onto its agenda, and the ground rules for success have altered. Given the breadth of our business, strategic clarity is really important. Shifting demographics, household downsizing, more educated consumers, new channel formatsamong other trendsrequire that the industry quickly adjust and modify existent models, approaches and processes to satisfy the needs of future customers in order to be successful. We have identified six key insights with significant implications for the future of the retail sector. The future of retail is here and now to remain competitive in todays realtime world, retailers need to more effectively read and respond to consumers digital fingerprints, or code halos, to anticipate their preferences and needs and deliver contextuallyrelevant, timely and inspiring shopping experiences. Their goal is to meet customers needs rather than push products, and customers can expect to have a good experience no matter which service delivery channel they choose.
We launched our retail means jobs campaign to ensure that members of congress realize how many of their constituents owe their livelihood to the retail industry and to encourage them to. The legend below outlines the major trends and can be read in conjunction with the case studies to provide examples and pathways for australian business to respond. Experiential retail is coming to life trend 5 planet friendly is due to arrive 16 trend 6 social currency will be more transactional 19 trend 7 from transaction to service provider 22 top 10 lessons for retailers 26 contacts 28 further publications 29 table of contents 2019 is poised to be a transformational year for retail. The future of retail 11 predictions on the disruptive. Today in the east village a shift can be seen from. We look at how consumers are using technology and offer insights about how retailers and manufacturers can use flexible retailing options to. The omnichannel retail playbook report looks at how, in order to stand out from the competition, retailers and brands must make the best use of their customers time and attention by designing. Retail systems research, march 2017 facebook iq study of us internet users, september 2015 2. Savvy retailers are winning by leveraging technology to enhance the shopping experience and meet consumers evolving desires. Online retail has been up ever since q109, and continues to grow, at above average, industry growth rates. I cant think of a more exciting time to be in retail, to be at the forefront of change and part of an industry that has the potential to provide a better life for millions around the world.
Retailers need to define what the right channels and touchpoints with the customers are according to their preferences. Flexibility to provide for changing layouts and uses is an increasingly important factor, as. This piece draws on a new report, shaping the future of retail for consumer industries, which can be read here. The analysis was conducted throughout 2015 and is based on 2014 data. The future of retail is going to impact our future economic wellbeing, and much of it depends on whats happening in washington today. Feb 10, 2015 forbes takes privacy seriously and is committed to transparency. Psfk future of retail 2015 report summary presentation. The small storefronts found throughout the neighborhood have provided affordable, lowrisk opportunities for small business owners and local entrepreneurs. The future of retail business research and insights. Shifting demographics, household downsizing, more educated consumers, new channel formatsamong other trendsrequire that the industry quickly adjust and modify existent models, approaches and processes to satisfy the needs of future customers in order to be successful and. Insights, interviews and concepts on building value, driving sales and boosting loyalty. Retail banking business transformation and competitive. Ex ecutiv e summary 1 the online and mobile revolution is positive and should be fully embraced.
For uk and european retailers wanting to stay ahead of the game, the 2nd annual ft future of retail summit brings iconic global brands and exciting new startups into one lively space to share their thoughts on the future of the shop, and shopping. The index is based on an assessment of four separate metrics. In addition, tremendous investment in new retail commercial models will improve the ways consumers can personalize what and how we eat food. Shoppers are growing accustomed to the benefits of digital in other retail settings and are beginning to expect them in grocery as well.
As physical stores are still an important aspect of the retail environment, retailers will need to assess whether digital infrastructure in stores will be sufficient to meet future demand. Retail showcase how we can help you win deloitte consumer tracker. Innovating the retail experience isnt just about building buzz its about driving growth. Retail in the east village has predominantly been made up of small, independent, local businesses. The nielsen global ecommerce and the new retail survey polled 30,000 online respondents in 60 countries to understand how digital technologies will shape the retail landscape of the future. The future of retail 11 predictions on the disruptive forces. Lines between the physical and digital worlds are blurring. By 2015 most new mobile phones will be smart and contactlessenabled. Future retail provides its own annual report and accounts of subsidiary companies such as ambit, axon, fch, fdsl, fmil, mmcl, fmal and more. The future of retailing by highlighting five key areas that are moving the field forward. While the economy may look pretty bleak and offline retail sales have yet to rise to the same levels of 2006 and 2007, there is good news when it comes to retail sales. Forbes takes privacy seriously and is committed to transparency. Every ceo, senior executive, cmo and cio is obsessed. Bricksandmortar and online retail according to the findings of the envision 2020 project, shopping centers are on their way.
This article focuses on the future of retailing by highlighting five key areas that are moving the field forward. Retailing 2015 confirms that the retail industry is becoming more complex and changing at an everincreasing speed. Smartphone use in 2015, dated april 1, 2015, accessed july, 2015. This report examines the important relationship between the retail sector and the uk economy, a shakeup in the delivery business, new retail purchasing pathways, the future of the omnichannel, shopping with smartphones and tablets, and the next wave of retailers. You have shoppers, products and the retailers themselves, all of which have their own trends and ways of marketing. New frontiers 2007 pricewaterhousecooperstns retail forward i pricewaterhousecoopers and tns retail forward are pleased to collaborate in bringing you this overview of the retail industry through 2015. The future of retail lafutura global trend network. March 2015 retail leaders discussion the future of retail in a datadriven world meeting customer expectations through cloud, social, mobile and analytics participants.
1583 505 1602 720 334 141 800 551 803 881 1151 642 513 162 989 1248 878 322 376 1192 1551 1436 426 1266 298 63 582 678 1142 287 391 617 1442 329 808 637 1253 105 876 1324 113 1015 398 983 96 1080 876 1488 1173